Kilted Consultant

The Kilted
Consultant

I will improve your customer satisfaction with Zendesk

I’ll help improve the efficiency of your Zendesk setup by ensuring seamless ticket management, enhanced chatbot interactions, and optimised support workflows for better customer service!

EXPLORING CHALLENGES TOGETHER

Those are the problems that my clients try to solve

Lack of time to configure zendesk using best practices resulting in longer resolution times and decreased customer satisfaction
Difficulty mplementing workflows resulting in disorganisation and inconsistent responses
Overwhelmed by zendesk AI and its implementation leading to decreased efficiency and manual processes prone to human error
Inability to keep up with zendesk’s new features and offerings resulting in reduced customer experience and higher software spending
Uncertainty about the need for more agent seats or upgrading zendesk suite

MY SERVICES

This is how I solve your customer service issues with Zendesk

In today's fast-paced market, optimising your customer service with Zendesk is essential for sustained growth.

Identify support needs

I'll dive deep into your business, using my extensive experience to pinpoint exactly where your customer service can shine through Zendesk. Together, we'll uncover opportunities to elevate your support game.

Continuous improvement

Let's not just set up Zendesk and forget it. I'm here to help you squeeze every drop of value from your investment. We'll create a strategy for ongoing excellence, always pushing for improvements that keep your customer service ahead of the competition.

Optimise workflows

I'll take a close look at your current Zendesk setup and processes. Using my expertise, I'll identify and eliminate inefficiencies, creating streamlined workflows that make your support team more effective. You'll see smoother operations and happier agents as a result.

Customisation and Implementation

Your business is unique, and your Zendesk should be too. I'll work closely with you to tailor Zendesk to fit your specific needs like a glove. From custom features to seamless deployment, I'm here to ensure Zendesk becomes a powerful asset in your customer service arsenal.

WHAT OTHERS HAVE TO SAY ABOUT THE KILTED CONSULTANT

We have been using Nirmata for our Zendesk solutions for over a year now, and the experience has been nothing short of exceptional. In a market saturated with consultants, Jason and Nirmata stands out as a reliable, innovative, and customer-centric partner. We highly recommend his services to any organisation looking to enhance their Zendesk capabilities and streamline their operations.

The Team

@ Prestige Cars Kent

HOW CAN I HELP?

Optimise Your Zendesk Today

Enhance your customer support efficiency

Streamlined implementation process

Rapid response times

No hidden costs

MY PROCESS

A simple way to optimise

Schedule a consultation with me, Jason, your Zendesk expert

We'll conduct a needs analysis to adapt Zendesk to your business

I'll help you configure Zendesk to improve your customer service

The right package for new and existing Zendesk users

Find the right plan to match your needs

For starting out

Zendesk Launchpad

Comprehensive setup and configuration of your Zendesk instance
Channel integration (email, voice, chat) tailored to your needs
Guidance on choosing the right Zendesk plan (Suite Team, Suite Growth, Suite Professional, Suite Enterprise)
Basic workflow customisation and agent training

Set up quickly with Launchpad

For fast scalers

Zendesk Accelerator

All features of Zendesk Launchpad, plus:
Advanced workflow automation and triggers
Migration support
Customised reporting and analytics setup
Exploration of AI-powered features and other Zendesk add-ons for enhanced efficiency

Scale your CS ops with Accelerator

Available for all packages

Custom
Add-Ons

Custom Channel Integrations: WhatsApp, Facebook Messenger, Slack, etc.
Zendesk API Development: Create custom solutions to automate processes or integrate with other systems.
Ongoing Support and Maintenance: Ensure your Zendesk environment runs smoothly and stays up-to-date.

Request your Custom Add-ons

Improve your setup

Zendesk Health Check

Review your current Zendesk setup.
Identify areas for improvement in Zendesk Support.
Final report with action items for improvement.

Start your Health Check

Supercharge your operations

Zendesk Power-Up

All features of Zendesk Health Check, plus
In-depth analysis of your customer support data.
Strategic consultation to align your Zendesk with your business goals.

Book a free consultation to Power-Up

Available for all packages

Custom
Add-Ons

Custom Channel Integrations: WhatsApp, Facebook Messenger, Slack, etc.
Zendesk API Development: Create custom solutions to automate processes or integrate with other systems.
Ongoing Support and Maintenance: Ensure your Zendesk environment runs smoothly and stays up-to-date.