Your Zendesk is out of control. You already know it.
Setting Zendesk up from scratch, or untangling one that's drifted over the years? Either way, we'll get your support running the way it should.
Scotland's only Zendesk Premier Partner & Aircall Gold Partner.
Your Zendesk is out of control. You already know it.
Setting Zendesk up from scratch, or untangling one that's drifted over the years? Either way, we'll get your support running the way it should.
Scotland's only Zendesk Premier Partner & Aircall Gold Partner.
Your Zendesk is out of control. You already know it.
Setting Zendesk up from scratch, or untangling one that's drifted over the years? Either way, we'll get your support running the way it should.
Scotland's only Zendesk Premier Partner & Aircall Gold Partner.
Trusted by support teams at
Trusted by support teams at
Trusted by support teams at
Who we help
Which one are you?
I'm new to Zendesk
You're setting it up for the first time, or moving over from another tool. You want it built properly now so you're not paying someone to fix it in six months.
I'm already using Zendesk
Different admins, old vendors, changes nobody documented. If no one has the full picture anymore, start here.
Who we help
Which one are you?
I'm new to Zendesk
You're setting it up for the first time, or moving over from another tool. You want it built properly now so you're not paying someone to fix it in six months.
I'm already using Zendesk
Different admins, old vendors, changes nobody documented. If no one has the full picture anymore, start here.
Who we help
Which one are you?
I'm new to Zendesk
You're setting it up for the first time, or moving over from another tool. You want it built properly now so you're not paying someone to fix it in six months.
I'm already using Zendesk
Different admins, old vendors, changes nobody documented. If no one has the full picture anymore, start here.
Why support leaders choose us
Premier Partner expertise, without agency runaround.
Zendesk Premier Partner status puts us in a small group of partners Zendesk trusts most. For you, that means faster diagnosis when something breaks, and answers that don't need a support ticket of their own.
We're also an Aircall Gold Partner. That covers your helpdesk and your phones together, so calls and tickets live in one system instead of two tools stuck together with duct tape.
Why support leaders choose us
Premier Partner expertise, without agency runaround.
Zendesk Premier Partner status puts us in a small group of partners Zendesk trusts most. For you, that means faster diagnosis when something breaks, and answers that don't need a support ticket of their own.
We're also an Aircall Gold Partner. That covers your helpdesk and your phones together, so calls and tickets live in one system instead of two tools stuck together with duct tape.
Why support leaders choose us
Partner expertise, without agency runaround.
Zendesk Premier Partner status puts us in a small group of partners Zendesk trusts most. For you, that means faster diagnosis when something breaks, and answers that don't need a support ticket of their own.
We're also an Aircall Gold Partner. That covers your helpdesk and your phones together, so calls and tickets live in one system instead of two tools stuck together with duct tape.
Still running a phone system that doesn't talk to your helpdesk?
Calls drop into a black hole, agents flip between tabs, nobody can tell you who called, when, or what was said. As an Aircall Gold Partner, we connect your calls straight into Zendesk, so every conversation lives in one place.
Still running a phone system that doesn't talk to your helpdesk?
Calls drop into a black hole, agents flip between tabs, nobody can tell you who called, when, or what was said. As an Aircall Gold Partner, we connect your calls straight into Zendesk, so every conversation lives in one place.
Still running a phone system that doesn't talk to your helpdesk?
Calls drop into a black hole, agents flip between tabs, nobody can tell you who called, when, or what was said. As an Aircall Gold Partner, we connect your calls straight into Zendesk, so every conversation lives in one place.
Years of hands-on Zendesk work.
Here's what that looks like in numbers.
100+
Zendesk Instances Managed
20+
Years of Experience
230+
Training Sessions Delivered
Years of hands-on Zendesk work. Here's what that looks like in numbers.
100+
Zendesk Instances Managed
20+
Years of Experience
230+
Training Sessions Delivered
Years of hands-on Zendesk work. Here's what that looks like in numbers.
100+
Zendesk Instances Managed
20+
Years of Experience
230+
Training Sessions Delivered
Don't just take our word for it
Hear from our clients!
"Kilted Consultant were instrumental in helping us implement Zendesk in our new platform."
Sami Malik
Simple Online Healthcare
"Kilted Consultant has been nothing short of amazing throughout our Zendesk onboarding, and continues to be an incredible support even now."
Gemma Bradley
Naturecan
"We have been using Kilted Consultant for our Zendesk solutions for over a year now, and the experience has been nothing short of exceptional."
The Team
Prestige Cars Kent
"Kilted Consultant were great at helping us setup our Zendesk solution. They were always easy to get in touch with and quickly replied to any questions we had."
The Team
LION Picture Framing Supplies
"Kilted Consultant has been an incredible support to us throughout our Zendesk setup. Would highly recommend."
Kerry-Anne Nissim
Crimson Tide
Don't just take our word for it
Hear from our clients!
"Kilted Consultant were instrumental in helping us implement Zendesk in our new platform."
Sami Malik
Simple Online Healthcare
"Kilted Consultant has been nothing short of amazing throughout our Zendesk onboarding, and continues to be an incredible support even now."
Gemma Bradley
Naturecan
"We have been using Kilted Consultant for our Zendesk solutions for over a year now, and the experience has been nothing short of exceptional."
The Team
Prestige Cars Kent
"Kilted Consultant were great at helping us setup our Zendesk solution. They were always easy to get in touch with and quickly replied to any questions we had."
The Team
LION Picture Framing Supplies
"Kilted Consultant has been an incredible support to us throughout our Zendesk setup. Would highly recommend."
Kerry-Anne Nissim
Crimson Tide
Don't just take our word for it
Hear from our clients!
"Kilted Consultant were instrumental in helping us implement Zendesk in our new platform."
Sami Malik
Simple Online Healthcare
"Kilted Consultant has been nothing short of amazing throughout our Zendesk onboarding, and continues to be an incredible support even now."
Gemma Bradley
Naturecan
"We have been using Kilted Consultant for our Zendesk solutions for over a year now, and the experience has been nothing short of exceptional."
The Team
Prestige Cars Kent
"Kilted Consultant were great at helping us setup our Zendesk solution. They were always easy to get in touch with and quickly replied to any questions we had."
The Team
LION Picture Framing Supplies
"Kilted Consultant has been an incredible support to us throughout our Zendesk setup. Would highly recommend."
Kerry-Anne Nissim
Crimson Tide
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Customer support tips, no fluff.
Occasional emails on getting more out of Zendesk and Aircall, written by people who do this all day.
By subscribing, you agree to receive marketing emails from Kilted Consultant. Unsubscribe anytime.
Sign up to our newsletter
Customer support tips, no fluff.
Occasional emails on getting more out of Zendesk and Aircall, written by people who do this all day.
By subscribing, you agree to receive marketing emails from Kilted Consultant. Unsubscribe anytime.
Sign up to our newsletter
Customer support tips, no fluff.
Occasional emails on getting more out of Zendesk and Aircall, written by people who do this all day.
By subscribing, you agree to receive marketing emails from Kilted Consultant. Unsubscribe anytime.
Get started
Ready to get your support sorted?
Get in touch and we'll talk through where your Zendesk is and where it could be. No pressure or jargon.
Get started
Ready to get your support sorted?
Get in touch and we'll talk through where your Zendesk is and where it could be. No pressure or jargon.
Get started
Ready to get your support sorted?
Get in touch and we'll talk through where your Zendesk is and where it could be. No pressure or jargon.
Scotland's Zendesk experts. Helping overloaded support leaders fix Zendesk chaos.
Scotland's Zendesk experts. Helping overloaded support leaders fix Zendesk chaos.
Scotland's Zendesk experts. Helping overloaded support leaders fix Zendesk chaos.